Asayish Comfort Care - the leading provider of home health care and disability support

About Asayish Comfort Care

 

Asayish Comfort Care respects and supports the fundamental right of participants to continue living independently in their own homes and communities with dignity and respect, along with choice and inclusion in relation to their support needs and is free to engage an advocate and/or representative of their choice.

The Asayish Comfort Care Code of Conduct sets out, in principle, the behaviours and standards of conduct expected of members of our organisation who is providing support services to a person and to uphold the rights of all participants.

Code of Conduct

By offering services to participants Asayish Comfort Care staff always agree to:

RESPECT: 

1. Treat members of the Asayish Comfort Care community, including participants, family members and representatives, with respect and dignity at all times.

2. Recognise that each participant is an individual, with individual needs, inclusive of those with complex, or more specialised needs.

3. Respect peoples personal, cultural, linguistic and religious preferences and background.

4. Provide care with empathy and sensitivity, without exploitation, abuse, discrimination or harassment.

5. Respect the participants right to choose the care they want and from whom they want it, free from victimisation.

PROFESSIONALISM:

1. Act at all times professionally, ethically and honestly, and in the best interests and wellbeing of the Asayish Comfort Care community.

2. Deliver reliable, high quality and personalised care, acting at all times in accordance with the instructions, care plan and/or care goals of the participant.

3. Be aware of the appropriate professional boundaries in providing care services to participants, and act at all times to protect the boundaries of the professional relationship. Example; The staff/management team member cannot be a beneficiary of a participant’s will, nor engage in any physical relationship with a participant, nor take unfair advantage of, or exploit any relationship with, the participants in any way.

4. Immediately report any form of abuse or neglect of a child, an elder or a person with a disability to the relevant state authority.

5. Immediately report any accident or incident to the appropriate emergency service (e.g. Police, Fire, Ambulance) and/or regulatory body (e.g. NDIS Commission or Ombudsman), that occurs during the provision of service. This includes and is not limited to; the staff, participant and or any person present during service.

6. Immediately report any episode or incident that raises concerns about the standards of care provided by another agency or support person.

7. Document all details of any accident/incident (via appropriate forms or progress note) that occur during service delivery.

8. Not act in a vulgar manner, nor expose participants or any member of participants’ households to sexually explicit or otherwise inappropriate material.

9. Not be under the influence of alcohol or drugs at any time while providing care services to the participant.

10. Understand the importance of effective communication and communicate openly, honestly and with participants, and their family members or representatives.

11. Maintain and keep up to date all qualifications, police checks, licenses and registrations, required to provide the care services requested by the participant.

12. Adhere to the NDIS Code of Conduct

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